Health Care assistants required in London
GP World have a fantastic new opportunity for Four Health Care Assistant in London
Salaried - £20,000 - £28,000 per annum
Start date – as soon as possible
Shift Time – 7am – 11pm – flexibility is ideal
Changing consumer expectations are driving an evolution in the UK healthcare market, prompting a move from mostly curative interventions to more holistic, ongoing approaches to preventative care. Whilst other providers have tended to focus on developing more tailored and/or digital-only offerings, the client will usher in a whole new way of interacting with customers, building personal, familial relationships with our patients through in-depth understanding of their circumstances, seamless experiences, individualised treatment choices and empathy-driven interactions.
The Client will provide immediate access to urgent GP specialist-led care, as well as planned, ongoing care, to our patients and members, all underpinned with a level of customer service excellence that’s not found elsewhere in our industry. Our 24/7 clinic, which features the very latest point of care testing and diagnostics, and complementary virtual platform, offering GP consultations online, from any location, will ensure our members feel that outstanding medical care has never been easier to access.
Our mission is to revolutionise the healthcare experience by informing and empowering our patients and members at every stage of their care, delivering a transformative relationship with their health. We have designed our services and clinic not only to provide our patients and members with exceptional medical services, but to also be a remarkable place for our staff to work.
Our team is continually looking for new ways of working and new technologies that can streamline our services and ultimately improve the quality of care our patients and members receive. From the initial greeting to caring for our patients in the immediate & longer term, we will constantly strive to do things better.
Healthcare assistants (HCAs) are a vital part of the team. As a key member of our team you will support medical staff and patients throughout the clinic. Under the supervision and direction of a clinic nurse, our healthcare assistants carry out a wide range of duties to care for, support, and provide information to patients/members and their families.
Our Healthcare assistants will often be the first point of contact for a patient and we pride ourselves on excellence and offering a personal and customised experience for every patient. You must possess second to none interpersonal skills and be able to put patients at ease, helping them with their personal care while making sure they feel comfortable and safe.
The post holder will practice in accordance with the values Areas of responsibility will include (but not be limited to) those outlined below:
- Welcoming patients and visitors to the clinic
- Assisting patients and visitors with their check in procedure and ensure that they receive a flawless waiting experience
- Assisting, where competent, in general nursing duties under the supervision of a clinic nurse (e.g. urine testing, weight/height, blood pressure measurements, ECG recording, phlebotomy)
- Maintaining records of appointments and supporting with other administrative duties as required in the clinic
- Helping to ensure safety and comfort of our patients and visitors
- Sharing responsibility with the clinic nurse in the processing and management of laboratory samples, ensuring correct labelling, storage and data management as required by national patient safety agency (NPSA)
- Supporting the correct maintenance and storage of clinical equipment as per manufacturers recommendation
- Supporting in the decontamination of clinical equipment where applicable as will be outlined in policy and procedures
- Supporting compliance with stock management systems which includes complying with ordering off stock, stock rotation and date checking systems
- Communicating effectively with all patients to ensure they are informed by providing clear information within your level of competence
- Ensuring that confidentiality and information security is maintained at all times, keeping medical records up to date at every stage of intervention
- Acting as a chaperone when required
- Ensuring sufficient health promotion and patient leaflets are available to aid in advertising services offered at the clinic
- Participating in regulatory compliance checks
- Responding to patient requests in a timely manner
- Assisting the clinic staff with daily preparation of clinical areas
- Supporting the maintenance of security measures including locking rooms and facilities when required
- Participating in clinic meetings and acting as a member of the multi-disciplinary team
- Immediately reporting any safeguarding or safety concerns to the Director of Clinical Services
- Co-operating and supporting where required with the maintenance of the staffing rota
- Advocating of service excellence and providing feedback to the Director of Clinical Services on good practice and areas of concern
- Ensuring patient and visitor rights are protected and ensuring compliance with GDPR
- Complying with all health and safety policy and procedure when performing duties in the clinic
- Ensuring the patient is at the centre of all decision-making processes at all times
- Compassionately listening and talking to patients
- Participating, where relevant, in investigation processes involving complaints and incidents
Confidentiality and Information Security
As an employee you are required to uphold the confidentiality of all information held by the organisation. This information could relate to patients, carers, colleagues, other healthcare workers and the business of the organisation. All such information from any source is to be regarded as strictly confidential.
You are required to ensure that you are aware of, and adhere to, the standards described in the organisation’s Confidentiality policy.
Health & Safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the organisation’s Health & Safety policy.
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues. The postholder will act in a way that recognises the importance to individual rights, interpret them in a way that is consistent with the organisation’s policies and procedures.
The post holder will participate in any training programme required by the organisation to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
- Attendance at all mandatory and statutory training requirements as indicated by the organisation
The post holder will strive to maintain quality standards as set within the organisation, and will:
- Alert other team members regarding concerns related to quality and risk
- Assess own performance and take accountability for own actions, either directed or under supervision
- Contribute to the effectiveness of the team by reflecting on individual and team performance
- Make suggestions to improve and enhance the team’s performance
- Work effectively with individuals from other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
The clients is fully committed to safeguarding the welfare of all children and young people, vulnerable adults by taking all reasonable steps to protect them from harm. All staff will receive appropriate training and induction so that they understand their roles and responsibilities and are confident about carrying them out.
The post holder will recognise the importance of effective communication with the team and will strive to:
- Communicate effectively with other team members and health partners and contractors
- Communicate effectively with patients, visitors and other stakeholders
- Recognise individual needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post holder will:
- Apply all organisation’s policies, process, standards and guidance
- Discuss with other members of the team how these will affect their work
- Participate in audit where appropriate
- Put our patients and members at the centre of activity and decision making
The job description reflects the current situation. It is subject to review and updating in view of changing service needs. Details may be changed in consultation with the role holder and/or review at the annual appraisal.
Job descriptions are not designed to be all-inclusive although they will, as far as practicable, be a reasonably accurate and understandable specification of duties. The nature of our organisation demands a flexible approach in order to provide efficient and modern services to our patients. As part of our commitment to delivering the best possible service you may be required to carry out additional or other duties deemed reasonable and commensurate with your status
- Health and Social Care qualification such as care certificate or NVQ level III (or working towards)
- Good standard of Education including English and Maths at GCSE Grade c or above (or equivalent)
- Phlebotomy (desirable or willingness to undertake)
- Life support qualification (desirable or willingness to undertake
- Proven experience of healthcare assistant work
- Handling complaints
- Administrative duties
- Working with people with a diverse range of needs
- Acting on own initiative to deliver a high quality experience
- Working effectively in a high pressure environment
- Dealing with the deteriorating patient and aiding resuscitation
- Good understanding of the CQC and regulatory
- Chaperoning patients
- Processing and management of tests and laboratory samples
- Supporting patients and families with anxiety
- Ability to communicate effectively and compassionately with patients and families even when challenging situations present
- Ability to work within a multi-disciplinary team
- Prioritisation and problem solving
- Taking blood samples (desirable)
- Life support
- Simple dressings
- Compassionate and empathetic
- Good verbal and written communication style
- Open minded and able to deal with complexity calmly
- Team player doing the right thing for the collective team
- Patient focused – always at the centre of decision making
- Willingness and motivation to positivelyadvocate
- Acting on own initiative
- Ability to work under pressure
- Self-driven with a desire of continuous learning
- Values diversity and respect of others
GP world has a very lucrative referral scheme. Please do contact us should you know of anyone who would be perfect for this role.