Primary Care – Salaried Patient Navigator in Leeds

  • Job Reference: 00000149-1
  • Date Posted: 16 July 2021
  • Recruiter: GP World
  • Location: Leeds,
  • Salary: £9.00 Per Hour
  • Sector: Health Care Assistant (HCA)
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: Adam Hodge
  • Email:
  • Telephone: 020 7456 1262

Job Description

Primary Care –   Salaried Patient Navigator in Leeds

GP World has a great new opportunity as a Salaried Patient Navigator (Surgery Receptionist) based in Leeds.

This new opportunity has become available within a community covering a significant area

Salary – £9ph

Start date: as soon as possible

Duration: 1 – 3 months with possibility of extension

Systems: experience in System One and preferably have an EMIS card already,


Patient Navigators are the first point of contact for our patients and visitors. Utilising your patient navigation training (provided in house) you will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

You will provide general assistance to the clinical team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

 You will provide effective input into the work and support the achievement of our vison and values:

  • Putting people first
  • Working together
  • A better future


  • Open the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
  • Greet patients and visitors, secure names and needs and direct accordingly using patient navigation skills.
  • Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
  • Pulling, filing, and photocopying of patient paper records.
  • Scanning and attaching patients’ data to patients’ electronic records.
  • Deal with all enquiries in a professional manner, taking messages and recording information appropriately.
  • Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
  • Ensure the reception area is left tidy and ready for use by incoming colleagues, together with any hand-over information.
  • Receiving all incoming deliveries, opening, and distributing accordingly.
  • Ensure that kitchen is kept clean and tidy in turn with other staff.
  • Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.






Essential / Desirable Person Specifications




Skills / knowledge


Patient Navigator


Primary Care/GP practice experience (essential)

Confident using the phone



Prior experience as Patient Navigator / GP Receptionist / Medical Secretary (desirable)

Good level of IT skills



Prior experience in using System 1; EMIS card (desirable)

be friendly and welcoming; patient and understanding


Please do contact us if you require any more information 😊

GP world has a very lucrative referral scheme. Please do contact us should you know of anyone who would be perfect for this role.